CDM error logs contain information about errors encountered by the application while in operation. You can use this information to help with problem determination and troubleshooting. In most cases, when you contact IAM Cloud Support, we will also ask you for this information to identify and resolve the issue.  By default, CDM error log files use the .txt extension and are located in the C:\Users\UserName\AppData\Local\IAM Cloud\CloudDriveMapper-v3\Logs folder. 

To ensure that the error logs are detailed and include all necessary information, we recommend that you enable Debug mode. This can be done by updating the CDM configuration file, which is called config.json. This file is located in the C:\Program Files\IAM Cloud\Cloud Drive Mapper - v3 folder.

To enable debug mode:

1.   Open the config.json file in Notepad.

2.   Scroll down to the LogSeverities array. 

3.   Add "Debug" to the list of values in the LogSeverities array.

Please ensure that you add a comma after the double quotation marks in the row with the Error value.

4.   Restart CDM for this change to take effect. You can send the updated log files to support@iamcloud.com. 

To quickly navigate to the Logs folder: 

1.   Press Windows + R on your keyboard to open the Run dialog box. 

2.   Enter %LOCALAPPDATA%\IAM Cloud\CloudDriveMapper-v3\Logs in the Open: box. 

3.   Click OK.

%LOCALAPPDATA% is an environment variable. You can use environment variables in Windows to navigate to certain locations without even knowing the username or full path to the desired system folder.

After collecting the logs,  disable debug mode by removing "Debug" from the list of values in the LogSeverities array. 

It is especially important that you disable debug mode after collecting the logs as logs can accumulate over time.